Privacy Policy

1. Who we are

Flip Your Car ("we", "us", "our") operates the website at flipyourcar.com.au and provides direct car-buying services across Victoria, New South Wales, the Australian Capital Territory, and South Australia.

This Privacy Policy describes how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

When you contact us or submit a quote request, we may collect:

• Identity and contact details — your name, phone number, email address, and state of residence.
• Vehicle information — make, model, year, mileage, registration number, condition, and history details (accidents, mechanical issues, finance owing).
• Communications — the content of messages you send us, including any additional notes or queries.
• Technical data — basic information about how you access our site (such as the time of your visit and the page you submitted from), provided automatically by our hosting and form-processing services.

We do not collect sensitive information (such as health, racial, or political data) and we do not use cookies for advertising tracking.

3. How we use your information

We use your information to:

• Prepare and send you a quote for your vehicle;
• Contact you about your enquiry, by phone or email;
• Arrange pickup, payment, and the transfer of vehicle ownership if you accept our offer;
• Comply with legal obligations relating to vehicle purchases (such as registry transfers and record-keeping requirements);
• Improve our service based on patterns of feedback or enquiries.

We do not use your data for any other purpose without your consent.

4. Who we share information with

We share your personal information only with:

• Service providers we rely on to run the website and process form submissions — currently Formspree (form delivery) and our email provider. These providers act on our instructions and only see the data necessary to deliver their service.
• Government registries — such as VicRoads, Service NSW, Access Canberra, or Service SA — when transferring ownership of a vehicle you've sold to us.
• Your finance provider — only if your vehicle has finance owing and we need to settle the loan as part of the sale.

We do not sell, rent, or trade your personal information to third parties for marketing.

5. How we store and protect your data

Your information is stored on systems operated by reputable providers with appropriate security measures (encryption in transit, access controls, and regular backups).

While no system is perfectly secure, we take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

6. How long we keep your data

We keep enquiry information for as long as needed to respond to your query and complete any related transaction, plus any period required by law (typically up to 7 years for transaction records). After that, we securely delete or de-identify it.

If you'd like us to delete your information sooner, see Section 8.

7. Cookies and analytics

Our website uses minimal cookies — only those required for basic site function. We do not currently use third-party analytics, advertising trackers, or behavioural profiling tools.

If we add analytics in the future, we'll update this policy and seek your consent where required.

8. Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you;
• Correct any information that is inaccurate, incomplete, or out of date;
• Request deletion of your personal information (subject to legal record-keeping requirements);
• Withdraw consent for us to contact you at any time;
• Make a complaint if you believe we have mishandled your data.

To exercise any of these rights, email roman@flipyourcar.com.au or call 0413 836 998. We'll respond within 30 days.

9. Complaints

If you're not satisfied with how we've handled your personal information, you can make a complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on our homepage.

11. Contact us

For any questions about this policy or our handling of your personal information:

• Email: roman@flipyourcar.com.au
• Phone: 0413 836 998