Real people. Real answers. No call centres.
Whether you've got a question, want to talk through your car's situation, or just need to know if we cover your area — we're here. Pick the channel that suits you.
Three ways to reach us
All go directly to Roman.
Business hours
- Monday – Friday 9:00am – 5:00pm AEST
- Saturday By appointment
- Sunday By appointment
- Form submissions Accepted 24/7
Submissions outside business hours are reviewed the next business day.
Where we operate
- checkVictoria — metro & regional
- checkNew South Wales
- checkAustralian Capital Territory
- checkSouth Australia
Outside these states? Drop us an email — we may still be able to help.
Got a general question?
For a car quote, the quote form is faster. For anything else, message us below.
Quick answers.
How long does the whole process take? expand_more
From submitting your details to money in your account is typically 24 hours. Quotes are returned within 30 minutes during business hours, and we usually pick up the same day or next day.
Do I have to be home for the pickup? expand_more
For paperwork and key handover, yes — or someone authorised on your behalf. We'll coordinate a time that works for you.
What if my car doesn't run? expand_more
No problem. We tow non-runners for free as part of our pickup service — you don't need to do anything special.
What if I have finance owing on the car? expand_more
We can still buy the car. The payout amount is settled directly with your finance provider, and any remainder goes to you. Mention this in the quote form so we can plan the transfer.
How do you decide the price? expand_more
We use current Australian market data — auction prices, comparable listings, and condition — to determine a fair offer. The price we quote is the price you get, in writing, before pickup.
Thank you!
We've received your message and will get back to you within 30 minutes during business hours.